Refund policy

Returns & Refunds Policy – CozyCarry

Return Window

You may request a return within 14 days of delivery by emailing contactcozycarry@gmail.com with your order number. This follows the return window configured for our store.

Return Conditions

For change-of-mind returns, items must be unused, unwashed and in their original condition, with tags and packaging where applicable. Please contact us for return instructions and the correct return address before sending anything back. Return shipping for change-of-mind returns is the customer’s responsibility, except where applicable law provides otherwise.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. To help us resolve delivery issues promptly, we ask that you contact us within 3 days with your order number and clear photos or video. We will arrange an appropriate replacement or refund for verified damaged, defective or incorrect items, at no additional return cost to you. This 3-day reporting request does not remove statutory rights or automatically exclude later valid claims.

Pre-order Cancellations

You may request cancellation before your order is fulfilled by contacting us with your order number. If we cannot dispatch within the stated production and processing period, we will offer a revised timeline and the option to cancel the unshipped order for a refund.

Refunds

We will let you know when your return has been received and inspected. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit. Refunds will be handled within any time limits required by applicable law.

Optional Protection and Guarantees

You do not need to buy an optional add-on to exercise your statutory rights or obtain the remedies provided by this policy.

Your Consumer Rights

Nothing in this policy limits mandatory rights relating to faulty goods, withdrawal or refunds. Pre-order status alone does not make a standard-size garment a personalized product.